FAQs Hair Extensions
Yes, all our hair extensions are made from 100% natural Vietnamese human hair, ethically sourced from Vietnamese women known for their healthy, strong hair.
Yes, our natural human hair extensions can be dyed, colored, and styled with heat tools just like your own hair. However, we advise consulting a professional stylist for best results.
Yes, we offer customization options for length, texture, and volume. Please contact our team to discuss your specific requirements.
Raw hair is completely unprocessed, retaining its natural cuticle alignment, making it the most durable and long-lasting. Processed hair may undergo treatments to alter texture or color.
We recommend consulting with our experts or your stylist for personalized advice. You can also refer to our online guide to help choose the best type of extension for your needs.
Yes, we provide competitive bulk pricing and wholesale options for salon owners and businesses. Please contact us directly for more information on wholesale orders.
We offer returns and exchanges within 7 days of receiving your order, provided the product is unused and in its original condition. Custom orders may not be eligible for returns.
Yes, we ship globally. Shipping costs depend on the destination and weight of your order. Contact our sales staff to get more information about shipping and order costs …
Order processing typically takes 6-30 business days. Standard shipping usually takes 7-14 business days depending on the destination. Express shipping options are available.
We accept major credit and debit cards, bank transfers, and online payment methods like PayPal.
If you receive the wrong product or a damaged item, please contact our customer service within 48 hours of receiving the order for a resolution. We’ll arrange for a replacement or refund.
We offer a 30-day warranty on manufacturing defects. This warranty does not cover damage caused by improper care or use.
You can reach our customer service team or call us at +84 973 522 855 during business hours for assistance.