FAQs
FAQs Hair Extensions
Is the hair 100% natural, and where is it sourced from?
Yes, all our hair extensions are made from 100% natural Vietnamese human hair, ethically sourced from Vietnamese women known for their healthy, strong hair.
Can the hair extensions be dyed, colored, or styled with heat?
Yes, our natural human hair extensions can be dyed, colored, and styled with heat tools just like your own hair. However, we advise consulting a professional stylist for best results.
Can I customize the length or texture of my hair extensions?
Yes, we offer customization options for length, texture, and volume. Please contact our team to discuss your specific requirements.
What is the difference between raw and processed hair extensions?
Raw hair is completely unprocessed, retaining its natural cuticle alignment, making it the most durable and long-lasting. Processed hair may undergo treatments to alter texture or color.
How do I know which type of hair extension is best for my hair type?
We recommend consulting with our experts or your stylist for personalized advice. You can also refer to our online guide to help choose the best type of extension for your needs.
Do you offer bulk pricing or wholesale options for salon owners?
Yes, we provide competitive bulk pricing and wholesale options for salon owners and businesses. Please contact us directly for more information on wholesale orders.
What is the return and exchange policy for hair extensions?
We offer returns and exchanges within 7 days of receiving your order, provided the product is unused and in its original condition. Custom orders may not be eligible for returns.
Do you ship internationally, and what are the shipping costs?
Yes, we ship globally. Shipping costs depend on the destination and weight of your order. Contact our sales staff to get more information about shipping and order costs …
How long does it take to process and ship an order?
Order processing typically takes 6-30 business days. Standard shipping usually takes 7-14 business days depending on the destination. Express shipping options are available.
What payment methods do you accept?
We accept major credit and debit cards, bank transfers, and online payment methods like PayPal.
What should I do if I receive the wrong product or if my order is damaged?
If you receive the wrong product or a damaged item, please contact our customer service within 48 hours of receiving the order for a resolution. We’ll arrange for a replacement or refund.
What is your warranty policy on hair extensions?
We offer a 30-day warranty on manufacturing defects. This warranty does not cover damage caused by improper care or use.
How can I contact customer support if I have a question or problem with my order?
You can reach our customer service team or call us at +84 973 522 855 during business hours for assistance.
